Zehra Venugopal
CIO of Fraud and Claims Technology, Wells Fargo
Talk Title: Leveraging AI/ML to Fight Fraud
Abstract: Fraud patterns are continuously evolving. It’s no longer humans executing fraud tactics, it’s machines attacking us on a large scale. We must respond in kind, with a sophisticated, quick, non-intrusive, and frictionless response that protects us and most importantly protects our customers. AI/ML is effective in devising intelligent, data-driven strategies in fighting fraud; we will discuss how it can be leveraged to mitigate risk while providing customers a seamless experience.
Bio: Zehra Venugopal is Executive Vice President, CIO Fraud and Claims Technology. She is responsible for developing the fraud and claims technology transformation and multi-year strategy backed by roadmaps, enabling proactive detection, prevention and mitigation of fraud leveraging innovative technologies.
Before joining Wells Fargo, Zehra served most recently as Chief Information Officer, Fraud Technology in Barclays. In this role, she used her technology leadership and strong business acumen to deliver cloud-based platforms and an enhanced customer experience across a global footprint. Zehra also developed a customized strategy to meet the dynamic fraud and data technology landscape and established multi-year roadmaps to advance line-of-business priorities.
A proven strategic thinker and builder of high-performing teams, Zehra forged strong partnerships across major Barclays corporate functions while leading an end-to-end modernization and transformation effort for her organization. Earlier, she served as Head of Product, Fraud Technology at Barclays and provided leadership to the company’s Citizenship, Diversity, Equity & Inclusion team that offered career development and mentoring support for employees. Zehra is a proud Diversity and Inclusion champion and an advocate for creating more opportunities for women to pursue technology careers.
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